Free Cancellation
Full refund if cancelled before nursery dispatch
Transit Guarantee
Covered against transit damage upon unboxing
Quick Resolution
Report within 24-48 hrs of package delivery
Order Cancellation Terms
Before Dispatch (100% Refund):
You may cancel your order free of charge at any time before it has been packed and dispatched from our nursery facility. To cancel, visit your Account Dashboard or contact our support desk immediately via telephone at +91 9582939259 or email at thegreenwealth.tgw@gmail.com. Any pre-paid order amount will be refunded in full.
After Dispatch:
Once an order has been handed over to our logistics courier partner, live plant shipments cannot be cancelled mid-transit. Live plants are living, perishable organisms that cannot withstand prolonged double-transit back and forth without adequate care.
100% Healthy Plant Transit Guarantee
We package every plant in specialized, breathable shipping boxes with secure root ball stabilizers. However, courier transit can occasionally experience rough handling. If your plant arrives dead, severely damaged, or structurally unviable, TheGreenWealth guarantees a free replacement or full refund.
Refund & Replacement Eligibility
You are eligible for an immediate replacement or full refund under the following circumstances:
- Severe Transit Damage: Broken main stem, completely snapped root ball, or crushed foliage rendering the plant unviable.
- Dead on Arrival: Rotting root system or completely dried-out, lifeless plant upon unboxing.
- Incorrect Product Delivered: Received a different plant variety, planter size, or accessory than what was ordered.
- Missing Item: Any item included on your order invoice that was absent from the sealed package.
- Damaged Planter or Tool: Broken ceramic pot, cracked terracotta planter, or malfunctioning gardening tool upon delivery.
How to Report Transit Damage
To expedite your claim, please provide:
- Your order number (e.g. TGW-XXXXXX).
- Clear unboxing photograph or short video showing the damaged plant/pot alongside the shipping box.
- Photograph of the outer shipping label showing the tracking number.
Send your claim to thegreenwealth.tgw@gmail.com or reach our support team on WhatsApp at +91 9582939259. Our team typically reviews and resolves claims within 24 working hours.
Non-Refundable Situations
We cannot accept returns or process refunds in the following circumstances:
- Normal Minor Transit Stress: Minor cosmetic shedding of 1–2 lower yellow leaves, minor bent foliage, or slight soil displacement that naturally recovers within 24–48 hours after watering and indirect light.
- Post-Delivery Neglect: Damage resulting from over-watering, underwatering, keeping shade plants in harsh direct sunlight, or premature aggressive repotting after delivery.
- Incorrect Address or Customer Unavailability: Shipments that perish due to invalid recipient contact numbers, inaccurate delivery addresses, or repeatedly missed courier delivery attempts.
- Delayed Reporting: Transit damage reported more than 48 hours after delivery confirmation.
Refund Modes & Processing Timelines
Once your claim or cancellation is approved, refunds are processed according to the original payment method:
Pre-Paid Online Transactions
Refunds are credited back directly to the original payment source (Credit/Debit Card, Net Banking, or UPI account). Once initiated from our end, banking partners typically reflect the funds within 5 to 7 business days.
Cash on Delivery (COD) Orders
For COD orders where payment was completed at delivery, refunds are transferred via secure direct bank transfer (NEFT/IMPS) or customer UPI ID within 2 to 4 business days following banking detail confirmation.
Customer Support Desk
Our nursery team is committed to ensuring you have a positive experience with every plant. Contact us anytime for assistance: