Privacy Policy

When you browse our catalog, register an account, place an order for nursery plants or gardening supplies, or contact our customer support, we collect the necessary information to fulfill our service commitments:

• Personal Identifiers: Name, email address, and 10-digit mobile contact number.
• Delivery & Billing Details: Street address, city, state, postal PIN code, and optional landmark / delivery notes.
• Order Details: Products purchased (plants, planters, soils, tools), order totals, date and time of order, and shipment status.
• Technical & Device Information: IP address, device type, operating system, and browser version collected automatically for website functionality and security logging.

We process personal information only for legitimate operational and business purposes:

When you create an account on TheGreenWealth, your login credentials (email and securely hashed passwords) and order records are maintained in our protected database. You may update your profile details at any time by logging into the My Account portal.

Orders placed without an account (or guest sessions) store order-specific recipient details solely for invoice generation, courier manifest creation, and regulatory compliance under Indian commercial laws.

All digital payment transactions are conducted through certified, RBI-compliant payment gateway partners adhering to PCI-DSS (Payment Card Industry Data Security Standard) requirements. When opting for Cash on Delivery (COD), payment collection occurs at your doorstep via cash or authorized courier UPI QR codes.

Our website utilizes essential browser storage mechanisms (such as localStorage and session cookies) strictly to support core functionality:

• Shopping Cart Persistence: Remembering items added to your cart (tgw_cart) across browser page refreshes.
• Authentication Sessions: Maintaining secure login status during your active browsing session.
• User Preferences: Storing temporary UI states and view preferences.

You can configure your browser to reject cookies or clear local storage. Please note that doing so may require you to re-add items to your shopping cart or log in repeatedly.

We do not sell, rent, monetize, or trade your personal information to third-party advertisers. Information is disclosed solely in the following controlled circumstances:

• Logistics & Courier Partners: Name, delivery address, postal PIN code, and recipient telephone number are shared with authorized courier carriers to execute physical door-to-door delivery.
• Authorized Payment Aggregators: Transaction amounts and order identifiers are transmitted securely to payment gateways for transaction validation.
• Legal & Regulatory Obligations: Where mandated by law, court order, or governmental authorities under Indian jurisdiction.

We implement industry-standard organizational, physical, and technical measures to protect your personal data from unauthorized access, loss, or misuse:

• Transport Layer Security (TLS/HTTPS) encryption for all browser-to-server communications.
• Role-based access restrictions ensuring only authorized personnel access customer records.
• Secure password hashing algorithms protecting user credentials.

We retain transaction and invoice data for the period required to comply with Indian commercial, tax, and accounting statutory obligations.

As a customer, you hold the following rights regarding your personal information:

• Review and update your profile and shipping address through your account dashboard.
• Request a summary of personal information held by us.
• Request the correction of inaccurate or incomplete personal records.
• Opt-out of non-essential promotional newsletter communications at any time.
• Request account deactivation or personal data deletion, subject to statutory record-retention requirements.

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, questions, requests, or grievances regarding this Privacy Policy may be directed to: